Shipping
How much does shipping cost?
Shipping costs vary by product and destination. The available shipping options and final rate are calculated and shown at checkout before you pay.
Do you ship internationally?
Yes, we ship to many international destinations. Availability and the exact shipping cost for your order are confirmed at checkout.
When will my order be dispatched?
We begin processing your order as soon as it is confirmed. You’ll receive an email update when your order is on its way.
How can I track my order?
If tracking is available for your shipment, we’ll include the tracking details in your dispatch email.
Products & orders
Which products are right for my cat?
Every cat plays differently. Our product descriptions explain the play style, materials and key features to help you choose. Always supervise play and remove any toy that becomes damaged.
Can I change or cancel my order?
Contact us as quickly as possible after ordering. We’ll do our best to help before the order enters processing, but changes cannot be guaranteed once fulfilment has begun.
What if my item arrives damaged or incorrect?
Please contact us with your order number and clear photos of the item and packaging. We’ll review the issue and help find the right solution.
Returns & support
Can I return an item?
Please contact us before sending anything back. We’ll provide the correct return instructions and confirm whether the item is eligible under our return policy.
How can I contact Pouncey?
Use the Contact page in our store and include your order number if your question is about an existing purchase.